Refund policy

At ZOJAJ, every piece is handcrafted from upcycled glass bottles — which means each one is truly one of a kind. Because of this, we handle returns on a case-by-case basis.

We accept returns if:

• Your item arrived damaged or broken during shipping
• You received the wrong item

To request a return: Contact us within 7 days of receiving your order at zojajoffical@gmail.com with your order number, a photo of the issue and your phone number. We'll make it right.

We do not accept returns for:

• Change of mind
• Minor natural variations in color, texture, or shape (these are features of handmade glass, not defects)

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.